Customer Support Representative (South Africa, Remote)

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Representative (South Africa, Remote) Remote (Africa) | Remote HI 👋 I'M AIDAN, FOUNDER OF MAPLE. At Maple https://maple.inc, we're building AI agents that work for restaurants. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice. But our bigger mission goes deeper: we're building automated ontologies that model how businesses actually operate - their services, workflows, constraints, and language - so our agents can adapt to them instantly. We meet businesses where they are, not where software wants them to be. We have many customers, strong revenue growth, years of runway, and backing from world-class investors. I'll share more once we meet. WHY THIS ROLE EXISTS When a business signs with Maple, two things must happen: 1. They must get live quickly. 2. They must feel like we have their back. This role sits at the intersection of onboarding and support. You will: - Guide new customers through setup - Handle live support when issues arise - Think quickly when edge cases happen - Communicate calmly when a restaurant owner has questions - Escalate to engineering clearly and precisely and implement solutions We need someone who: - Thinks on their feet - Enjoys talking to business owners - Can gather context fast - Is comfortable with ambiguity - Takes ownership instead of waiting WHAT YOU'LL DO ONBOARDING - Run onboarding calls with new customers - Translate business operations into structured AI configurations - Identify gaps or unclear workflows and clarify them live

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