Customer Success Manager

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About this role

Customer Success Manager Raleigh, North Carolina MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. We are currently seeking a talented and motivated Customer Success Manager to join our team. Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business. This isn't a standard playbook-following role. We're looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth. What you'll do: Account Ownership and Prioritization - Manage a book of accounts with a focus on segmentation and strategic prioritization. - Create and execute success plans aligned with customer business objectives and value metrics. - Monitor account health using data and behavioral indicators to adapt engagement strategies. Product Adoption and Retention - Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning

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