Head of Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Head of Operations California | Remote | New York 💼 THE ROLE We're hiring Loula's founding Head of Operations. Loula's operations are powered by a strong team of individual contributors doing incredible work - but the business has grown to a point where we need someone whose job is to make sure the pieces fit together. Right now, our credentialing, provider success, revenue cycle, and patient operations functions each have great people executing within them. What's missing is the connective tissue: someone who owns how these functions interact, surfaces gaps before they become problems, builds the processes that don't yet exist, and manages a team of four who are doing some of the most important work at Loula. This is a player-coach role. You'll manage people and you'll also do the work. You'll think at the systems level and you'll get into the details when it matters. You'll report directly to the CEO and help shape what Loula's operational foundation looks like as we scale. 🚀 WHAT YOU'LL DO Team & People Management - Manage four direct reports: two Provider Success Managers, one Credentialing Manager, and one Care Navigator. - Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role. - Connect the work across functions so handoffs are smooth and nothing falls through the cracks. Revenue Cycle Management - Own the pre-submission pipeline: ensure eligibility verification, pre-claim work, and claim submission processes are running smoothly and issues are caught

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