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Senior Customer Success Manager

Loop - Chicago, San Francisco, New York

Posted Mar 31, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
Not verified checked Jun 7, 2026
Salary
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401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Senior From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager Chicago, San Francisco, New York About Loop Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson. About the Role As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers-responsible for retention, expansion, and long-term partnership value. This is a highly autonomous role. You'll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain. What You'll Own - Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders - Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales - Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor - Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations - Translate data into actionable insights that drive cost savings and operational improvements - Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver

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