Senior Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager Chicago, San Francisco, New York About Loop Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson. About the Role As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers-responsible for retention, expansion, and long-term partnership value. This is a highly autonomous role. You'll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain. What You'll Own - Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders - Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales - Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor - Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations - Translate data into actionable insights that drive cost savings and operational improvements - Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.