Client Operations Lead

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About this role

Client Operations Lead San Francisco, CA, San Francisco, California, United States TL;DR: We're hiring a Client Operations Lead to be the operational backbone of our research delivery engine. You'll ensure every study runs on time, on spec, and at high quality.. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours - not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights - entirely product-led: - World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds). - Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership. - Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. - Performance: Industry-leading win rate driven by a highly differentiated product. - Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions. - Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s. What You'll Do - Own operational delivery across a high volume of concurrent research studies - ensuring nothing slips. - Monitor incoming studies and ensure they're properly scoped, staffed, and progressing smoothly. - Coordinate

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