Customer Success Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Lead Los Angeles HQ, Culver City, California, USA Lightspark is creating the Money Grid, modern, open financial infrastructure that makes payments accessible, affordable, and instant for businesses and users worldwide. We're challenging the status quo, updating the current system, and empowering our partners to build better solutions. Together, we're building the most advanced financial infrastructure, open, instant, and global, inspiring a future where anyone, anywhere can access the full potential of digital money. As a Customer Success Lead, you will own and grow some of Lightspark's most strategic customer relationships. You will become an expert in the Lightspark product ecosystem, evangelize Lightspark products, and ensure customers are successful from the onboarding process to post-launch and beyond. You bring sharp commercial judgment, deep product curiosity, analytical rigor, and are hungry to grow in a fast-paced environment. Based in Los Angeles at Lightspark headquarters, this is a high-ownership role at the intersection of enterprise customers, product, engineering, and revenue. WHAT YOU'LL BE DOING - End-to-End Account Ownership: Manage a targeted portfolio of strategic accounts. Serve as the primary owner from initial onboarding and launch through ongoing expansion, deeply understanding each customer's business roadmap. - Drive Account Growth: Establish and execute the expansion thesis for each customer relationship. Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction. - Executive Relationship Management: Act as the trusted first point of contact for anything touching money movement. Earn this strategic positioning by delivering substantive value

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