Senior Customer Marketing Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Marketing Manager Remote As Senior Manager, Customer Campaigns, you will own the strategy and execution that activates existing customers - driving product adoption, deepening platform usage, and fuelling retention and expansion. You will partner closely with Customer Success, Product Marketing, Demand Generation, and Revenue Operations to build the customer campaign programmes, lifecycle communications, and storytelling initiatives that strengthen relationships across the customer journey - from onboarding through to advocacy and renewal. This is a newly created role with real scope. You will play a central part in making customers the engine of our demand generation model - powering community, advocacy, and upsell growth while amplifying Level Access's brand leadership in digital accessibility. That means building the function, the processes, and the playbooks that do not yet exist, while simultaneously executing against an active campaign calendar. This role is for someone who is equally comfortable operating as strategist and executor. You will define what customer marketing looks like at Level Access - then build and run it. Key Responsibilities You will plan, build, and run integrated customer campaigns across email, digital, events, and in-platform channels - driving product adoption, upsell, and retention across the existing customer base. - Own the end-to-end customer campaign lifecycle and calendar - including prioritisation, launch planning, execution, and post-campaign optimisation - Activate customers across product launches and GTM plays through targeted programs that drive awareness, trial, and adoption - Plan and brief customer email programs (Gainsight and HubSpot), partnering with CX and MOPs on

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.