Senior Customer Marketing Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$93,011 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Marketing From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Marketing Manager Remote As Senior Manager, Customer Campaigns, you will own the strategy and execution that activates existing customers - driving product adoption, deepening platform usage, and fuelling retention and expansion. You will partner closely with Customer Success, Product Marketing, Demand Generation, and Revenue Operations to build the customer campaign programmes, lifecycle communications, and storytelling initiatives that strengthen relationships across the customer journey - from onboarding through to advocacy and renewal. This is a newly created role with real scope. You will play a central part in making customers the engine of our demand generation model - powering community, advocacy, and upsell growth while amplifying Level Access's brand leadership in digital accessibility. That means building the function, the processes, and the playbooks that do not yet exist, while simultaneously executing against an active campaign calendar. This role is for someone who is equally comfortable operating as strategist and executor. You will define what customer marketing looks like at Level Access - then build and run it. Key Responsibilities You will plan, build, and run integrated customer campaigns across email, digital, events, and in-platform channels - driving product adoption, upsell, and retention across the existing customer base. - Own the end-to-end customer campaign lifecycle and calendar - including prioritisation, launch planning, execution, and post-campaign optimisation - Activate customers across product launches and GTM plays through targeted programs that drive awareness, trial, and adoption - Plan and brief customer email programs (Gainsight and HubSpot), partnering with CX and MOPs on

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