Senior Manager, IT (Hybrid)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$116K-$160K From the posting source checked Jun 20, 2026

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

18% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, IT (Hybrid) Oakland, California, United States About the Job: LaunchDarkly is seeking a Senior Manager, IT (IT Service Desk Engineering) to lead the systems, processes, and people responsible for delivering reliable, scalable internal IT support and endpoint service operations. This role is responsible for managing the service desk engineering function, improving the employee support experience, and building operational processes that help LaunchDarkly scale securely and efficiently. This leader will manage a small (less than 10) global team in the US, Ireland, and India, to guide execution across service desk tooling, endpoint lifecycle processes, support workflows, knowledge management, and service delivery operations. The role requires translating functional plans into operational processes, setting procedures that affect the department, and partnering across Security, People, Workplace, Procurement, and other IT teams to deliver consistent outcomes. They will be successful by building a high-performing team, creating clear operational standards, using AI and data to improve service quality and efficiency, and ensuring day-to-day support operations can scale with company needs. This is a hands-on leadership role for someone who can coach managers and individual contributors, improve systems and processes, and communicate effectively across technical and non-technical audiences. Responsibilities: - Lead the IT Service Desk Engineering function, including team operations, priorities, staffing, performance management, and day-to-day execution across employee-facing IT support services. - Manage the activities globally, with accountability for execution, workforce planning, and operational delivery. - Translate functional plans into operational processes and guide execution across service desk workflows, endpoint provisioning and deprovisioning, device

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