Customer Implementation Specialist

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About this role

Customer Implementation Specialist São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its KSAT, PhishER, SecurityCoach and Compliance Plus product lines. The CIS will work closely with customers, Customer Success Managers (CSMs), and internal stakeholders to guide clients through the implementation process, ensuring they realize value quickly and effectively from our platform. Responsibilities: - Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform. - Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs. - Provide hands-on support during platform setup, configuration, and initial training. - Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly. - Ensure a smooth handoff from Sales to Customer Success post-sale. - Conduct regular check-ins with customers to

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