Senior Solution Architect - Professional Services

Benefits

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About this role

Senior Solution Architect - Professional Services London, UK At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Professional Services team members are critical to our customers' success. They combine enterprise-grade project ownership , deep Klaviyo and martech expertise , and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled. In this role, you will: - Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams. - Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. - Combine strong delivery/project leadership with technical depth and solution design . How You'll Make a Difference Core Responsibilities Shape and scope strategic engagements - Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex

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