Customer Success Performance Insight Analyst

Benefits

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Family-building benefits

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401(k) match

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Weekend work

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Application

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About this role

Customer Success Performance Insight Analyst New York, New York Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in. Who You Are You are a data-driven operator who blends customer experience expertise with strong analytical and technical skills. You thrive at the intersection of CX, data, and operations , and are energized by turning complex datasets and customer interactions into clear, actionable insights that drive business outcomes. You bring a mix of quality assurance, performance analytics, and systems thinking , with the ability to evaluate both human and AI-driven customer experiences. You are comfortable working with large datasets, building dashboards, and identifying patterns and root causes across customer journeys. You don't just report on data-you translate it into recommendations that

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