Senior Process Executive - Customer Service Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Process Executive - Customer Service Representative Role: Customer Service Location: Warwick About Infosys BPM Ltd Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for clients across the globe. Our integrated IT and BPM solutions approach enables us to unlock business value across industries and service lines, addressing business challenges for clients. We leverage innovative business excellence frameworks, productivity improvements, process reengineering, automation, and cutting-edge technology platforms to help clients achieve cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Position Summary Provide 1 st level support, service restoration, fulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Working Hours / Shift Pattern This is a 24/7 rotational role with the following shifts (Including weekends): - Morning: 06:00 - 14:30 - Afternoon: 14:00 - 22:30 - Night: 22:00 - 06:30 Shifts rotate monthly across all patterns . All shifts are work from home . Please note: this role requires flexibility to work across all shift types, including nights, as part of the rotation This role is primarily work from home; however, flexibility to work from the office during core business hours (07:00 - 18:00), where required, is essential. Required Skillset Analytical and Problem-solving skills - Active listening and questioning, an eye for detail to determine the root

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