Customer Success Manager

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About this role

Customer Success Manager Remote, San Francisco, California, United States Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We're pioneering agentic communications to connect the entire system - any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It's why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We've automated over 7 million calls and 100M+ minutes of conversation - saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we're a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider's top startups in healthcare . At Infinitus, you will: - Own enterprise accounts end-to-end : from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle - Drive ongoing customer health and success : conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive

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