Senior Quantitative and Qualitative Researcher- Remote

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About this role

Senior Quantitative and Qualitative Researcher- Remote Reston, VA We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data‑driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Key Responsibilities: Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods. Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment. Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information. Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions. Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations. Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable. Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements. Partner with CX strategists, service designers, data scientists, and technologist to validate concepts,

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