Onboarding Operations - Associate
iCapital - Stamford, Connecticut, United States
Posted May 28, 2026
Benefits
- Parental leave
- Not verified
- Non-birth-parent leave
- Not verified
- Family-building benefits
-
- Fertility benefits: Not verified
- Adoption assistance: Not verified
- Surrogacy assistance: Not verified
- Mental health support
- Not verified
- Relocation assistance
- Not verified
- Childcare support
- Not verified
- Learning budget
- Not verified
- Verification
- Not verified
- Salary
- $75K-$85K From the posting source checked Jun 20, 2026
- 401(k) match
- Not verified
Was this benefit information wrong? Tell us.
Market context
- U.S. role benchmark (BLS OEWS)
- $61,842 U.S. median for this role
- Projected growth (BLS Employment Projections)
- +1.9% - Slower
29% above the BLS role benchmark for operations aggregate.
Matched to SOC 11-1021 - Operations aggregate by role bucket.
Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.
Role
Schedule
- Shift type
- Not verified
- Weekend work
- Not verified
Company
- Equity
- Offered From the posting source checked Jun 20, 2026
Application
- Cover letter
- Not verified
- Assessment
- Not verified
- Deadline
- Not stated
Where they hire
State eligibility is not yet verified.
About this role
Onboarding Operations - Associate Stamford, Connecticut, United States About the Role iCapital is looking to hire an Onboarding Operations Associate to join the Data Solutions team. This role serves as a critical execution and coordination layer between Onboarding leadership and Analyst teams. This individual will be responsible for driving workflow efficiency, enforcing discipline, supporting case-level strategy, and ensuring high-quality execution across all phases on investment position onboarding. The ideal candidate will combine hands-on case management with real-time team oversight, enabling scalability, consistency, and elevated performance across the onboarding function. Responsibilities - Oversee daily case pipeline across onboarding stages, ensuring adherence to weekly prioritizations. - Rebalance workloads to optimize quantity, reduce aging, and mitigate bottlenecks. - Step in to oversee high-risk, complex, or time-sensitive onboarding cases. - Monitor key inflection points through the investment position onboarding lifecycle, ensuring timely progression and issue resolution. - Serve as the first-line escalation point for analysts on process, operating platform, and case-related issues. - Conduct quality checks on case work to ensure accuracy, completeness, and compliance with SOPs. - Reinforce structured execution standards (i.e. documentation, tracking, and follow-ups). - Provide real-time training and feedback to analysts to improve output quality and efficiency. - Ensure consistent adoption of onboarding SOPs, tools, and workflows. - Identify operational gaps (i.e. missed notifications, handoff breakdowns, manual workarounds). - Partner with leadership to propose and implement scalable solutions and process enhancements. - Influence the adoption of AI-enabled tools and automation solutions to improve efficiency and reduce manual effort. - Drive
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