Application Support Engineer - Associate
iCapital - Greenwich, Connecticut, United States
Posted Mar 30, 2026
Benefits
- Parental leave
- Not verified
- Non-birth-parent leave
- Not verified
- Family-building benefits
-
- Fertility benefits: Not verified
- Adoption assistance: Not verified
- Surrogacy assistance: Not verified
- Mental health support
- Not verified
- Relocation assistance
- Not verified
- Childcare support
- Not verified
- Learning budget
- Not verified
- Verification
- Not verified
- Salary
- $100K-$130K From the posting source checked Jun 20, 2026
- 401(k) match
- Not verified
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Market context
- U.S. role benchmark (BLS OEWS)
- $116,543 U.S. median for this role
- Projected growth (BLS Employment Projections)
- +9.8% - Much faster than average
About in line with the BLS role benchmark for software engineering aggregate.
Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.
Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.
Role
Schedule
- Shift type
- Not verified
- Weekend work
- Not verified
Company
- Equity
- Offered From the posting source checked Jun 20, 2026
Application
- Cover letter
- Not verified
- Assessment
- Not verified
- Deadline
- Not stated
Where they hire
State eligibility is not yet verified.
About this role
Application Support Engineer - Associate Greenwich, Connecticut, United States This position does not offer visa sponsorship now or in the future. iCapital is looking to hire an Application Support Engineer, to join a growing Data Support team. This role is primarily related to production support. This individual will be working with customer support using technical troubleshooting skills focusing on SQL and site administration. This role will also get to work with the Product Development and Engineering teams on resolving customer requests and issues that demand technical knowledge. Responsibilities - Perform root cause analysis of production issues by utilizing SQL to analyze data and coordinate with the Production Support and Engineering teams to resolve issues. - Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions. - Collaborate with Product Managers to define and implement data projects for existing and new features and workflows. - Develop exception management tools to strengthen data quality control and produce metrics and dashboards to inform stakeholders on prioritizing resolutions. - Define business and technology requirement documents for the Engineering teams to develop new features or to address issues. - Develop an in-depth understanding of organizational data flow and its impact on business processes. - Write test cases and perform UAT to ensure issues are identified and addressed. Qualifications - 3+ years of business analyst or data application support experience within the financial services industry - Bachelor's degree or higher in computer science, business analytics,
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