Strategic Customer Success Manager (PST)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Strategic Customer Success Manager (PST) USA We are hiring a Strategic Customer Success Manager to work with our Customer Success team. The Strategic Customer Success Manager acts as the face of our organization to our existing customers and channel partners. You are considered a trusted business advisor that works with the end-user to deeply understand their needs, ensure the value delivery of the product, provide ongoing support, and ensure an exceptional customer experience focused on solving their most pressing requirements. Reporting to our Sr. Manager of Customer Success. WHO YOU ARE - You are an excellent communicator and problem solver. - You dive deep into our customer's need to unlock value and work tirelessly to deliver results to them. - You are a true product expert and understand the different ways to layer features and functions of the software to solve the types of issues our users experience in their day-to-day. - Internally, you are a known customer advocate and trusted teammate to cross-functional teams like Product, Engineering, Marketing, and Sales. The company looks to you to help determine the direction of our organization to best suit the needs of our customers. - You own the long-term relationships of Hyperproof's customers and carry yourself with aplomb, both internally and externally. WHAT YOU'll DO - You'll be the main point of contact, owning the customer relationship, and serving as the customer's primary escalation path to mitigate and resolve customer issues. - You'll move the customer along the defined customer journey, helping

Read the full description at hyperproof.io. FewerJobs shows a source-linked preview and links to the original posting.