Strategic Customer Success Manager (PST)

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$92K-$141K From the posting source checked Jun 20, 2026

401(k) match

Reported not verified - source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

48% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Series B From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Strategic Customer Success Manager (PST) USA We are hiring a Strategic Customer Success Manager to work with our Customer Success team. The Strategic Customer Success Manager acts as the face of our organization to our existing customers and channel partners. You are considered a trusted business advisor that works with the end-user to deeply understand their needs, ensure the value delivery of the product, provide ongoing support, and ensure an exceptional customer experience focused on solving their most pressing requirements. Reporting to our Sr. Manager of Customer Success. WHO YOU ARE - You are an excellent communicator and problem solver. - You dive deep into our customer's need to unlock value and work tirelessly to deliver results to them. - You are a true product expert and understand the different ways to layer features and functions of the software to solve the types of issues our users experience in their day-to-day. - Internally, you are a known customer advocate and trusted teammate to cross-functional teams like Product, Engineering, Marketing, and Sales. The company looks to you to help determine the direction of our organization to best suit the needs of our customers. - You own the long-term relationships of Hyperproof's customers and carry yourself with aplomb, both internally and externally. WHAT YOU'll DO - You'll be the main point of contact, owning the customer relationship, and serving as the customer's primary escalation path to mitigate and resolve customer issues. - You'll move the customer along the defined customer journey, helping

Read the full description at hyperproof.io. FewerJobs shows a preview and links to the original posting.