VP CS

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

VP CS New York City | Hybrid | Remote About Hypercore Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance. Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that's exactly where Hypercore comes in. Hypercore is scaling fast - not just in revenue, but in ambition. We're building a category-defining company in a massive market, and we're assembling a team that wants to grow with it. We're looking for a VP Customer Success to build and lead Hypercore's global Customer Success function. In this role, you'll own the entire post-sale lifecycle - from complex, long-term implementations to retention, expansion, and customer advocacy. You'll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore's platform. What You'll Do - Build and lead Hypercore's Customer Success organization, including hiring, structuring, and scaling the team. - Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion. - Lead complex, long-term enterprise implementations, ensuring successful delivery and deep product adoption. - Develop and execute a scalable Customer Success strategy aligned with Hypercore's growth. - Act as a strategic partner to customers, understanding their financial workflows and business needs. - Work closely

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