Merchant Support - Warehouse (f/m/d)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

32% below the BLS national median for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Merchant Support - Warehouse (f/m/d) Marly-la-Ville; Paris Total compensation range: €35,486 - €48,941 The Position At Hive, we're building the most customer-centric operations platform in Europe - and our Merchant Care team is at the heart of that mission. As a Merchant Care Associate - On the Ground , you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center . You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants. You'll be on-site in Marly-la-Ville , part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants. What you'll do Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases). Own the support tickets (Zendesk) routed directly to the fulfillment center queue - investigate, action, and resolve. Partner daily with the logistics partner Team and our Spec Ops - join their stand-ups, build trust, unblock. Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model. Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech. Bring data into every decision - Metabase, Notion, Asana, Zendesk and Claude are your daily tools. Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few

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