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Merchant Support - Warehouse (f/m/d)

Hive - Marly-la-Ville; Paris

Posted Jun 7, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
EUR 35K-49K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)
$54,964 U.S. median for this role
Projected growth (BLS Employment Projections)
-1.7% - Decline

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 41-2031 - Retail aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Retail From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Merchant Support - Warehouse (f/m/d) Marly-la-Ville; Paris Total compensation range: €35,486 - €48,941 The Position At Hive, we're building the most customer-centric operations platform in Europe - and our Merchant Care team is at the heart of that mission. As a Merchant Care Associate - On the Ground , you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center . You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants. You'll be on-site in Marly-la-Ville , part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants. What you'll do Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases). Own the support tickets (Zendesk) routed directly to the fulfillment center queue - investigate, action, and resolve. Partner daily with the logistics partner Team and our Spec Ops - join their stand-ups, build trust, unblock. Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model. Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech. Bring data into every decision - Metabase, Notion, Asana, Zendesk and Claude are your daily tools. Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few

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