Forward Deployed Software Engineer

Benefits

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About this role

Forward Deployed Software Engineer San Francisco Responsibilities - Own the full end-to-end delivery of high-impact solutions for our most strategic partners - Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders - Drive innovation through coding and implementation in order solve complex problems - Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap - Build and maintain internal documentation, playbooks, and enablement content - Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics - Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development - Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention - Maintain awareness of industry best practices for data maintenance handling as it relates to your role - Adhere to policies, guidelines and procedures pertaining to the protection of information assets - Report actual or suspected security and/or policy violations/breaches to an appropriate authority Requirements - Bachelor's degree in computer science, mathematics, engineering, physics, or a related technical field - 1+ years of software engineering experience - Prior professional experience supporting technical customers and iterating solutions in real time - Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations - Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both

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