Customer Support Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Series A From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Representative Almaty Why work at Higgsfield AI? Higgsfield AI is the fastest-growing GenAI platform in the world - #1 in Video AI in the U.S. and top globally by growth. We raised a $130M Series A - and we're only getting started. This is your chance to join early, when the team is small but mighty, and help build the next GenAI decacorn. Who we are looking for Everyone at Higgsfield is an A-player. We're looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of empathy, judgment, and community intuition. - The drive to raise the standard for the entire team, not just yourself. What you will work on - Responding to user questions quickly, clearly, and accurately. - Solving product-related issues and guiding users through steps with clarity and empathy. - Identifying bugs, unusual cases, or refund requests and escalating them via workflows. - Following internal policies and using automation tools to keep response times fast. - Maintaining a professional, friendly, and helpful tone in every interaction. Your must haves - Excellent written English (C1). - Experience in customer support, moderation, or live chat (1+ year must-have). - Strong communication skills and ability to stay calm under pressure. - Fast learner: you can quickly understand new tools, products, and workflows. - Attention to detail and

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