Manager Partner Performance

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified

Salary

Not verified

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager Partner Performance GA, United States The Manager, Partner Performance will monitor and oversee the daily operations of the outsourced organization and manage the relationship between the organization and service providers. The Manager will ensure that partners meet end-to-end service delivery requirements and follow appropriate Hertz processes. The Manager will also quickly and effectively handle all appropriate customer escalations and service level and quality concerns. This position will optimize opportunities to enhance the customer experience and delivery of services with exceptional care and quality. A successful candidate will have a passion for delivering exceptional customer service. What You'll Do: Develop and implement value-added service (VAS) optimization strategies to maximize attachment rates and revenue per rental across channels & LOB's Manage outsource partner functions and relationships, including internal and external support teams. Analyze trends across brands, locations, and queues to drive change, increase efficiency, and reduce costs at partner locations. Present data to internal and external stakeholders at all levels. Establish, develop, and maintain relationships with the outsource partner network. Collaborate with partners to review performance, improvement initiatives, and related items outlined in partner contracts. Monitor partner and Hertz compliance with contract terms and conditions. Perform evaluation, measurement, documentation, and coordination of contract/relationship activities including assessing performance, recommending contract modifications and scope changes, and approving partner activities in accordance with contract terms and service level agreements. Counsel partners regarding all aspects of production to align with contractual obligations including customer service issues, attendance, attrition, training, coaching, quality, and driving the right

Read the full description at fa-evlf-saasfaprod1.fa.ocs.oraclecloud.com. FewerJobs shows a preview and links to the original posting.