Technical Support Engineer

Benefits

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About this role

Technical Support Engineer Hybrid in Santa Clara, CA HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what's next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone. What you'll do - Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools. - Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes. - Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM. - Exhibit exceptional ownership and communication skills, clearly and confidently engaging

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