Director, Technical Support Engineering

Benefits

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About this role

Director, Technical Support Engineering Hybrid in Santa Clara, CA HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what's next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role This is a leadership role leading a team that helps thousands of companies and millions of developers get the most out of HackerRank's technical assessment and interview platform. You'll personally handle escalations, debug real customer issues, and build automated and agentic workflows that make the team more effective. The hands-on work is a feature of this role, giving you the customer and product context to lead with credibility and strengthen your team. What you'll do - Lead and develop a team of Technical Support Engineers in AMER, supporting customers who integrate HackerRank into their technical hiring workflows. - Partner with Product, Engineering, and GTM to surface and resolve systemic issues, whether that's a broken ATS integration,

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