Service Desk Tech–Level 1

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Tech–Level 1 Sacramento, Ca The Service Desk Technician provides frontline technical support to end users by troubleshooting hardware, software, and system issues. This role is responsible for ensuring timely and professional resolution of incidents and requests, with a focus on delivering exceptional customer service and driving first-touch resolution whenever possible. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give remote, hands-on help at the desktop level.

Read the full description at recruiting.ultipro.com. FewerJobs shows a preview and links to the original posting.