Senior Client Support Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Client Support Agent 2 Locations The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business. This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents. Job Responsibilities: Resolve moderate-to-complex inquiries via email/chat. Execute policy endorsements and audits accurately across carriers. Ensure compliance with state regulations and carrier SLAs. Document cases with precision in Salesforce and carrier systems. Mentor and train L1-L2 agents on workflow best practices. Contribute to continuous improvement through feedback and SOP refinement. Essential Job Functions Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems) Demonstrate deep understanding in all lines of business Goosehead operates within Maintain quality standards of 98%+ accuracy and timeliness. Proactively identify and communicate service trends or recurring issues. Skills Required Strong analytical and multi-tasking ability. Excellent written communication and problem-solving skills. Proficiency in carrier and CRM systems . Demonstrated coaching and peer training ability. Qualifications Texas P&C license (required). 1-2 years in insurance service or related field . Proven performance in non-call support roles.

Read the full description at goosehead.wd503.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.