Insurance Support Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$20-$25/hr From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Insurance Support Associate Westlake About the Role Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time. Key Responsibilities Deliver warm, professional support via email. Identify and document key case details, resolving or redirecting issues efficiently. Maintain accurate records and follow through on client needs. Collaborate with internal teams to ensure seamless client service. Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations. Placing the client first in all interactions - obsession with client experience. Basic Qualifications High school diploma or equivalent. Strong attention to detail and written communication skills. Eligibility to work in the United States. Preferred Qualifications Strong written communication skills. Ability to stay focused and adapt in a fast-paced environment. Demonstrated accountability and follow-through. Eagerness to learn and grow from feedback. Prior experience in customer service, insurance, or financial services.

Read the full description at goosehead.wd503.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.