Business Process Architect – Salesforce Service Cloud

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Business Process Architect – Salesforce Service Cloud IN Hyderabad Lead and implement the design and technical strategy for Salesforce Service Cloud in the Goodyear Fleet Business to deliver exceptional, consistent user experience for fleet customers, service providers and Goodyear front-/backoffice across digital and field channels. As the Service Cloud Architect you will translate business strategy into a resilient Salesforce architecture - including, but not limited to, field service (FSL), case management, omni-channel routing, service console, digital messaging, and AI-driven scenarios. You will ensure integration with internal and external systems, security, and release practices driving tangible business outcomes, measured by KPIs. 1.Solution Architecture & Roadmap - Together with process owners and IT business partners define a future-proof Service Cloud architecture and implementation roadmap for all relevant business processes. Ensure that the designs meet business requirements, scalability, security, and maintainability requirements. Maximize the usage of Salesforce's out-of-the-box functionality and AI/automation capabilities. 2.Integrations & End-to-End Service Flows - Design processes end-to-end from the perspective of all involved personas and across various internal and external platforms. Develop robust integration between Salesforce and other platforms, including ERP, Cloud, mobile etc. Strive for excellent user experience, seamless and robust process flows, and avoid redundancy. 3.Performance, Security & Compliance - Ensure the solution meets performance SLAs (large dataset handling, sharing model), role-based access controls (field- and row-level), and compliance requirements (PII, regional regulations). Implement monitoring and observability for key performance indicators. 4.Platform Delivery & Governance - Follow established policies and best practices for scope definition, implementation, testing,

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