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Implementation Manager (Onboarding & Delivery)

Glimpse - NYC HQ | OnSite

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Onsite From the posting source checked Jun 20, 2026
In-office days
5 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Early From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Implementation Manager (Onboarding & Delivery) NYC HQ | OnSite ABOUT GLIMPSE Glimpse is the leading AI platform for CPG brands - automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator. Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims - work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue. We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale. ABOUT THE ROLE We're hiring an Implementation Manager to guide customers through onboarding and ensure they reach initial value lightning fast. You'll be the customer-facing owner of onboarding for customers ranging from SMB to Enterprise, partnering closely with the CS, ops, and product teams to design onboarding plans, unblock dependencies, and keep every implementation moving. This role is ideal for someone with a consulting/services/ops foundation who's comfortable with technical conversations, being customer-facing, and thrives in a fast-moving software startup environment. WHAT YOU'LL DO - Lead customer onboarding end-to-end: run kickoff, discovery, success criteria, milestones, and go-live planning to drive time-to-first-value. - Be the customer's point person: build trust with stakeholders, run status calls, set expectations, and communicate clearly when tradeoffs arise. - Unblock anything needed for initial

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