Customer Service Coordinator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Coordinator Job Location (Country/Region) Essential Duties and Responsibilities Handles, organizes and responds to customer service calls and email inquiries promptly. Communicates with customers to address issues, concerns, requirements and complaints. Offers alternative products to customer (if requested product is out of stock). Responds to requests within set Service Level Agreement timeframes. Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order. Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs. Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled. Proactively seeks opportunities to enhance services and response times and to provide premium customer service. Complies with company policy, procedural, and training requirements, including health and safety. Keys to Success Requires professionalism and respect in communicating with customers and co-employees; Has accurate understanding of individual customer and Gates requirements, Requires accuracy of information provided to customers and of information entered in the ordering system, Requires establishing trust-based connections and relationships with clients, Requires ability to resolve customer complaints with empathy, and Requires ability to offer effective

Read the full description at careers.gates.com. FewerJobs shows a preview and links to the original posting.