Analyst II, Customer Service

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Analyst II, Customer Service Job Location (Country/Region) Essential Duties and Responsibilities Primarily engage in Order management, day-to-day customer service, sales support, and demand planning Track order status and coordinate with planning, logistics, and dispatch teams for on-time deliveries. Act as single point of contact for customers on order status, dispatches, and delivery-related issues. Manage customer complaints, returns, or warranty claims in coordination with Quality and logistics teams. Accountable for Finished goods inventory management. Drive operational excellence and improve customer partnerships through the execution of high-quality service delivery. Prepare daily, weekly, and monthly sales MIS (order book, dispatch, revenue, backlog). Operate effectively in a fast-paced environment with shifting priorities. Maybe required to work beyond office hours to meet customer requirements. Analyze customer data to identify trends and insights Work with the sales team to identify areas for process improvement and automation. Keys to Success Customer-focused mindset Strong problem-solving skills Collaborative team player Excellent business ethics and integrity Strong Communication & presentation skills Knowledge of Power Bi will be added advantage. Supervisory Responsibilities The incumbent reports to Sales Operations and support him in all day-to-day operation to achieve business objective of the company. Requirements and Preferred Skills 6 to 8 years of experience in similar role in automotive components, Industrial co

Read the full description at careers.gates.com. FewerJobs shows a preview and links to the original posting.