Tier 2 Customer Service Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Tier 2 Customer Service Specialist Greenwood, SC, US Position Overview Fujifilm is seeking a Tier 2 Customer Service Specialist who supports the Google × Fujifilm Photo Store (GMSB) by handling incoming escalations from the offshore Tier 1 CS team and customer inquiries that require deeper investigation, decision-making, and ownership of resolution within the stipulated SLAs. This role is critical in delivering premium, consumer-grade experience, ensuring fast, accurate, and empathetic resolution for complex customer issues across the US market. As a Tier 2 Specialist, you will be the regional Subject Matter Expert for our personalized-photo platform. You will handle complex customer inquiries and escalations forwarded by our frontline Tier 1 CS team, manage financial transactions including full and partial refunds, and ensure our brand quality through content moderation. FUJIFILM Personalized Photo Products Group now makes more than 450 personalized items (such as coffee mugs, posters, framed prints, canvas wall décor and more). The business provides a turnkey, back-end service of producing these items for a variety of retail and online customers. Areas of responsibilities will focus on expanding and growing our sales with existing accounts, while also acquiring and developing new business opportunities. Company Overview At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate. With five operating divi

Read the full description at uscareershub-fujifilm.icims.com. FewerJobs shows a preview and links to the original posting.