Associate Director, Customer Engineering

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$140K-$170K From the posting source

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

38% above the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Staff Plus From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Director, Customer Engineering Chicago, IL, United States, Remote United States About FourKites FourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. About the Role We're seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex, enterprise-grade integrations for Fortune 500 customers. You'll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP, Oracle, Blue Yonder, Manhattan, and other TMS/WMS/ERP solutions. This is a customer-facing, hands-on technical leadership position reporting to the Director of Engineering. You'll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. You'll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities. As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows, autonomous decision-making systems, and real-time data orchestration, you'll play a

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