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Customer Success Manager/Lead

Foundation - San Francisco or Boulder | Hybrid | Remote

Posted Jun 10, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Hybrid From the posting source checked Jun 20, 2026
In-office days
2 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Seed From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager/Lead San Francisco or Boulder | Hybrid | Remote INTRODUCTION Foundation https://buildwithfoundation.com/ is hiring a customer success executive to accelerate our core business, modernize homebuilding, and help transform the experience of buying, selling, and owning homes. ABOUT FOUNDATION Backed by $6.8M in funding from leading VCs (including Y Combinator), Foundation is an ex-Opendoor team transforming residential real estate. Foundation's first product is the native customer experience platform for homebuilders - think “Shopify for Homebuilders.” We work with enterprise-scale homebuilders to deliver a modern digital customer experience, dramatically improving both their customer happiness and the productivity of their teams. In two years, we've demonstrated clear product-market fit and rapid growth - all with just contract design support. THE ROLE We're hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You'll serve as a trusted partner to customers post-sale-driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform. You'll operate with a high degree of autonomy, managing multiple accounts and priorities while proactively identifying risks, opportunities, and process improvements. You'll collaborate closely with Product, Engineering, and Operations to resolve issues, influence roadmap decisions through customer feedback, and continuously improve how we onboard and support customers. This role is built for someone who wants real ownership and real impact. As an early member of a growing team, you'll help define how we work with customers-not

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