Customer Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support San Francisco Office | OnSite WHY FLUX Flux is taking the hard out of hardware, by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are designed and built around the world. THE ROLE This is an opportunity to build a world‑class support function from the ground up. You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. WHAT YOU'LL DO - Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution. - Become an expert in Flux's design environment so you can guide users through workflows and new features. - Investigate and triage technical issues, working with the engineering team to ensure timely fixes. - Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve. - Analyze support tickets to identify recurring themes and propose improvements to product or documentation. - Champion customer feedback within Flux and work cross‑functionally to advocate for user needs. - Help define and refine support processes, metrics, and tools to scale our support operations as we grow. WHAT YOU'LL BRING - You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. - You're an excellent communicator with strong writing

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