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Enterprise Customer Success Manager

Flip - Los Angeles

Posted Dec 23, 2025

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About this role

Enterprise Customer Success Manager Los Angeles TITLE: Enterprise Customer Success Manager - Healthcare OR Ecom/Retail REPORTING TO : Chief Revenue Office LOCATION : Marina del Rey, CA (Onsite M - F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month. We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built. Both are true today and increasingly so every day. Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We're a small and mighty team of 50 today with offices in NYC, LA, and the UK. What You'll Do - Make sure our reference list is as long as our customer list… - Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they're looking to solve, configure our product to optimize performance, and collaborate with our

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