Customer Success Manager - East Coast

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager - East Coast United States | Remote About Flai Flai is an AI communications platform for auto dealerships. Dealers use Flai to capture every customer, eliminate friction, and automate communication outside the store so their teams can focus on closing deals and delivering exceptional in-person experiences. Flai is backed by First Round Capital, Toyota Ventures, Y Combinator, SV Angel, Liquid 2 Ventures, Innovation Endeavors, and other world-class investors. Role Overview We're hiring a Customer Success Manager to own and build Flai's customer success function from the ground up. This is a full-time, remote role open to candidates based on the East Coast or willing to work East Coast hours. You will onboard and scale dealership and dealer group accounts, drive adoption and outcomes, and help define the playbooks, metrics, and processes that become the Flai standard. You'll work directly with the founders and be a key voice in how the product evolves based on what's happening inside stores. What You'll Do - Own onboarding and rollout: Lead implementations from kickoff to go-live across single rooftops and groups. Coordinate timelines, integrations, training, and launch checklists. - Drive adoption and outcomes: Ensure dealerships actually use Flai daily and see measurable impact (missed-call capture, appointment set rate, response time, show rate, retention, etc.). - Be the quarterback for the account: Build strong relationships with decision makers and day-to-day champions (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager). - Run the operating cadence: Set up weekly check-ins, launch reviews, and

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