Senior Site Reliability Engineering Program & Compliance Manager

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About this role

Senior Site Reliability Engineering Program & Compliance Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking an experienced and strategic Senior Site Reliability Engineering (SRE) Program & Compliance Manager to lead business architecture, process governance, and operational maturity initiatives supporting network and infrastructure services. This role is responsible for defining, analyzing, and optimizing the business processes, policies, controls, and lifecycle frameworks that govern infrastructure services across Plan, Build, Run, and Release functions. The ideal candidate will bring deep expertise in infrastructure lifecycle management, SRE policy and procedures, process design, audit and compliance readiness, and documentation governance , with the ability to independently lead current-state (as-is) to future-state transformation initiatives . This role partners across engineering, operations, security, and business stakeholders to improve service reliability, strengthen governance, and drive continual service improvement. Key Responsibilities Business Architecture & Process Design - Lead business process mapping, analysis, and redesign for infrastructure and reliability services, documenting as-is , identifying gaps, and designing future-state operating models. - Define and mature business architecture principles, process standards, policies, procedures, and governance controls supporting infrastructure lifecycle management. - Facilitate cross-functional workshops to drive consensus on

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