Senior Director, Infrastructure Architecture & Engineering

Benefits

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About this role

Senior Director, Infrastructure Architecture & Engineering United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is investing in the leadership of its platform function. We want someone who runs this like a software product organization. Infrastructure architects who use code on the side won't make it here. You will have deployed platforms that real developers consume. Versioned modules. Real release cadence. Deprecation done right. Consumers who pin to interfaces because they trust them. You will have built and run end-to-end pipelines where build, test, security, deploy, observe, rollback, and upgrade are first-class concerns. If you spent your career drawing diagrams and handing them off, this isn't the seat for you. The infrastructure as a service (IaaS) platform function is being reshaped, the team is being built up, and modernization is already in motion. Today the platform work is fragmented across reporting lines and skill sets. The right person walks in expecting that, gets the urgent work stable, and starts shaping the team and the operating model on a clock we can measure. This is a player-coach leadership role requiring strong technical judgment, hands-on engagement in architecture and engineering practices, and

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