Product Operations Manager

Benefits

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401(k) match

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Weekend work

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Application

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About this role

Product Operations Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Product Operations Manager - Customer Beta Programs Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred. Key Responsibilities: - Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta. - Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time - Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties. - Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties Key Qualifications: - 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software,

Read the full description at www.five9.com. FewerJobs shows a source-linked preview and links to the original posting.