People Ops Supervisor

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

People Ops Supervisor Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. People Operations Supervisor The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery. Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager. Key Responsibilities Leadership & Employee Experience - Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions. - Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates. - Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities. - Collaborate with the People Operations Specialist on workflow and system enhancements. Regional HR Operations - Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner. - Partner with HR, Benefits, and Payroll teams

Read the full description at www.five9.com. FewerJobs shows a source-linked preview and links to the original posting.