NOC Tech I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

NOC Tech I Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities - Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services - Performing regular checks on systems, services in the infrastructure - Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. - Monitor and Identify events proactively resolving issues. - Respond & Resolve Customer escalations within the SLA window. - Turn up customer applications & services in accordance with standard procedures. - Open and track to resolution carrier and internal tickets. Required Experience - Minimum of 1 year of related experience in a software support position - Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.) - Mid-Level technical knowledge in at least one of the following categories. - Telephony configuration and troubleshooting - Knowledge of PBX, ACD, CTI, VoIP and IVR applications. - Proficient in SIP, RTP, ISDN and other VoIP technologies - Networking configuration and troubleshooting - Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc. - Proficient

Read the full description at www.five9.com. FewerJobs shows a source-linked preview and links to the original posting.