Majors Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

109% above the BLS national median for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Majors Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements. Core duties and responsibilities include the following: - Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. - Participate in all implementation status meetings - Development and execution of a business plan to drive acceptance of Five9 - Provide all order, billing inquiry, and telco management needed during implementation - Build and maintain relationships for future pipelines within Five9 - Conduct monthly and quarterly business reviews with the customer - Maintain accurate and complete call notes and histories within Salesforce - Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations -

Read the full description at www.five9.com. FewerJobs shows a source-linked preview and links to the original posting.