Enterprise Customer Success Manager

Benefits

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401(k) match

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Weekend work

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About this role

Enterprise Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution. Key Responsibilities: Customer-centric Focus: - Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients - Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives - Leverage knowledge of each customer account to d evelop and maintain a ccount -specific Success Plans - Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement - Identify and address any potential issues or

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