Head of Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Series A From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Head of Customer Success NYC Office | Hybrid | Remote Escape is building an AI-powered code-to-cloud security platform, specializing in Attack Surface Management, automated pentesting, and DAST. With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office. ABOUT THE ROLE We are looking for a technical Customer Success leader to own the success of our customers and manage a small Customer Success team of 2. You'll work closely with the Product team, Head of Sales, and Engineering to drive adoption, deliver technical onboarding, and ensure our high-value clients get the most from our platform. RESPONSIBILITIES - Lead and grow the Customer Success team of 2, coaching them on technical onboarding, support, and account management - Partner with customers for smooth adoption and technical guidance, sharing best practices - Collaborate with Sales, Product, and Engineering to drive customer satisfaction and inform the product roadmap - Handle high-touch onboarding, POCs, and complex technical escalations for strategic accounts REQUIREMENTS - 5+ years in Customer Success or Technical Account Management, with team leadership experience in a high-growth startup - Strong technical background (SaaS, software; Python knowledge is a plus) - Experience working with technical buyers and technical teams - Excellent communication and proactive problem-solving skills - Passion for startups and shaping the future of AI-driven security WHY JOIN US? - Be part of a fast-growing AI security startup - Collaborate with an international

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