Customer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Columbia, MO (Headquarters) EquipmentShare is Hiring a Customer Support Specialist EquipmentShare is searching for a Customer Support Specialist for our corporate office in Columbia, MO, to support our team as the department continues to grow. The primary responsibility of the Customer Support Specialist is to consistently provide exceptional service and support to EquipmentShare's internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. Primary Responsibilities - Perform job duties in accordance with EquipmentShare's vision, mission, and values. - Provide excellent customer service for EquipmentShare customers with clear answers to inquiries and appropriate referrals as needed. - Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner, and within established quality and service standards. - Establish and maintain professional working relationships with internal and external customers and co-workers. - Manage time effectively to ensure productivity levels and turnaround times are within established service standards. - Establish and maintain adequate knowledge of EquipmentShare products, service offerings, processes and core systems, and respond to customer and co-worker inquiries effectively and efficiently. - Utilize appropriate resources to ensure work is completed accurately, efficiently and within established service standards. - Comply with EquipmentShare's departmental and corporate policies and procedures as well as

Read the full description at www.equipmentshare.com. FewerJobs shows a source-linked preview and links to the original posting.