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Service Desk Analyst I (Shift Mon-Fri 8am -5pm EST), Req#1302

Eplus - Virginia Beach, VA

Posted Jun 5, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 13, 2026
Salary
$16.83-$24.04/hr From the posting source checked Jun 20, 2026
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

46% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Entry From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Analyst I (Shift Mon-Fri 8am -5pm EST), Req#1302 Virginia Beach, VA Overview *Candidates must be located in or near the Virginia Beach, Virginia area* Shift: Monday - Friday 8am - 5pm EST As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. Your Impact The essential functions of this position include: - Provide excellent customer service to our customers, at all times - Respond to customer inquiries in person, electronically and via phone - Troubleshoot, problem solve and resolve customer issues - Document, track and monitor problems to ensure resolution in a timely manner - Work in a team environment and participate positively with the team - Update customers when issues are resolved - Update relevant issue tracking systems appropriately - Mentor and/or train Service Desk Analyst's Qualifications - High School diploma required - Working knowledge of fundamental operations of relevant software, hardware and other equipment - Knowledge of relevant call tracking applications; ServiceNow

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