Service Desk Analyst I (Req#1279)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

64% below the BLS national median for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Analyst I (Req#1279) Virginia Beach, VA Overview *Candidates must be located in or near the Virginia Beach, Virginia area* *Shift: Tuesday - Saturday 9:00 AM - 6:00 PM EST* As a Service Desk Analyst I , you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. Your Impact The essential functions of this position include: - Provide excellent customer service to our customers, at all times - Respond to customer inquiries in person, electronically and via phone - Troubleshoot, problem solve and resolve customer issues - Document, track and monitor problems to ensure resolution in a timely manner - Work in a team environment and participate positively with the team - Update customers when issues are resolved - Update relevant issue tracking systems appropriately - Mentor and/or train Service Desk Analysts Qualifications - High School diploma required - Working knowledge of fundamental operations of relevant software, hardware and other equipment - Knowledge of relevant call tracking applications; ServiceNow experience a

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