Customer Success Manager (Req#1262)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager (Req#1262) Irvine, CA, San Ramon, CA Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives. Your Impact The essential functions of this position include: - Develop strong relationships and teams, both with external customers and internal constituents - Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment - Advocate customer needs and issues cross-departmentally - Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed - Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services - Lead and manage quarterly and/or semi-annual service business reviews - Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews - Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations - Welcome and act as a point of contact and coordinator for clients during the onboarding process - Host go-live meetings with new customers;

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.