Help Desk Analyst II

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$42K-$42K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

64% below the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Help Desk Analyst II Country United States What You Can Expect Primary purpose is to provide technical assistance to ENGIE NA's computer users regarding computing problems in an office environment. (i.e. password resets, hardware issues, application/laptop/desktop problems). Additional responsibilities include but aren't limited to: imaging laptops, migrating users, hardware deployments, working in a cross domain environment and multi-system support. Ability to work independently Responding to internal customers calling to report problems and resolving technical problems Utilize a customer service attitude and approach to providing assistance and solutions Coordinate with users to determine computing needs and order hardware as appropriate Prioritization of requests based on severity and commercial prioritization. Managing root cause analysis and preventive measures to ensure effective problem resolution Assuming ownership for critical problems with proactive communication and follow through to completion Maintaining accurate contact and alert lists for team and customer communications Assist in the development of help desk process and procedures for the support of help desk functions and team members What You'll Bring Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience Minimum three years of experience servicing/supporting personal computers and networks Technical degree or certificates in computer hardware and ne

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